????? Wonderful Week-Long Stay — Outstanding Staff! I had a wonderful week-long stay at SpringHill Suites by Marriott Houston Sugar Land! Everything was clean, comfortable, and very well maintained. The temperature in my room was perfect throughout my stay, the breakfast was amazing, and I absolutely loved the pool. It was such a relaxing and comfortable experience. I especially want to recognize Ms. Evan Alexander, the General Manager. I truly appreciate everything you and your team did to make my stay so enjoyable. You have an outstanding staff, and it shows in the level of hospitality and care throughout the hotel. Thank you, Ms. Alexander, and the entire SpringHill Suites team for making my week such a great experience. I had a great stay and genuinely appreciate everything. Five stars all around!

I’ve stayed at this SpringHill Suites location many times and have generally had a good experience, so this was the first time I had an issue. I’m a Marriott Platinum member, and my main frustration wasn’t even the $75 early check-in fee itself. I called the hotel three times before arriving to ask about early check-in, but no one answered the phone. Because of that, I ended up coming to the hotel with a guest without knowing whether early check-in was possible. When I arrived, I was put on the spot and had to decide whether to pay the $75 early check-in fee or not. I understand that early check-in may come with an additional charge, and I was okay with paying it. However, if someone had simply answered the phone, I could have known the policy and made the decision before coming. The hotel itself is fine, and I don’t have a major complaint about the property or the room. But when the room is around $100, a $75 early check-in fee feels like paying for almost another night. So, just a heads-up to anyone staying here: if you’re planning to arrive early, I would recommend not counting on early check-in or assuming you can just stop by early without a significant additional fee. I would definitely call ahead—but hopefully someone actually answers the phone. Overall, I’m disappointed because I’ve visited this location many times and have never had this issue before.

Outstanding Stay & Exceptional Service! We had a wonderful stay at SpringHill Suites Sugar Land, and the service truly stood out. Kiedra and Corey were absolutely amazing! Corey went above and beyond and was able to get us a room even though the hotel was showing as sold out. That level of effort and hospitality made a huge difference and started our stay on the right note. We also had the pleasure of meeting Even, the General Manager, who was incredibly kind and welcoming. We were running late for breakfast, and she personally helped us with some breakfast items to make sure we were taken care of. That small gesture really showed how much she and her team genuinely care about their guests. From the front desk to management, everyone was friendly, helpful, and attentive. It's not often that you experience this level of personalized service at a hotel. Thank you, Kiedra, Corey, and Even, for making our stay such a great experience! Your hospitality is a true reflection of what excellent customer service should look like. We will definitely be back!

2nd time staying here. An exceptional stay for a 3 star rated hotel. Off the freeway, but not on top of the freeway so is quieter and safer feeling. Staff was extremely slow at checking in. Not sure if this is due to a new system, but they said that at our previous visit. Rooms are clean, beds are comfortable. There is, in the two different rooms we have stayed in, obvious attempts to update or repair different very minor things. The first room we stayed in had a tub, water was pretty hot and the air conditioning was amazingly cold which is my preference. The second had a shower and the water was just a little hot and the air conditioning felt like it was trying to keep up. Breakfast was really good the first trip, both mornings. We will see if that continues tomorrow. The true review test... Will we stay again? Absolutely. Great value all around.

My Family and I Stayed here on July 30, 2026.. so glad we booked. When we entered it smelled and looked good. The young man checking us in was so nice, Greeted us and told us about breakfast. We felt right at home ? The room was very spacious, none of us felt cramed. Bathroom was also spacious and clean..Only bad thing I would say is that the pool was really small ? Other than that it's a nice Hotel, I would book again ?

Spacious rooms; cleanliness is decent but could be improved. Breakfast is good, with a two-hour service window. Unpleasant odor in the first-floor hallway and in the rooms. Friendly staff. Late check-out available for an extra fee. Check the pool before getting in; it was very dirty along the waterline.

The stay was for 5 nights. Room could have used a little work. One of the lights didn't work and the shower had a small split in the wall where a spider came through one day. Breakfast was good though and they had Texas shaped waffles. Ice maker worked and laundry machines were fairly priced. I wish they actually had vending machines instead of having to rely on the pantry downstairs.

Great stay overall. The room was clean, quiet, and felt well taken care of. Check-in was quick and the staff were friendly and helpful the whole time. The bed was really comfortable and everything worked as expected. Location is super convenient, close to restaurants and main roads, which made getting around easy. Good option if you’re looking for a reliable hotel near me with no surprises. Would definitely stay again.

So, I'll try to give you my honest review of this property, not an angry one. I hope this helps others, as we were completely surprised when we stayed at this hotel; based on their prior reviews, we had something else in mind. Let's start with the positive - - We got a 2 Queen suite this past weekend, and we think it was a nice, spacious room. I wanted to give their rooms 4 stars, but I'm deducting one star for having a weird smell outside the room. It felt a bit muggy and damp, but it wasn't bad enough that we couldn't stay. The size was great for a 4-person family, and the room's cleanliness was okay—not great, but for a 2.5- to 3-star hotel, it was acceptable. - Beds were comfortable. Now, let's discuss what really surprised us - - We are a Gold Elite member, and I've never had issues getting a little extra time for check-out. I understand if fully booked, but we only asked for an extra 30-60 minutes. It wasn't the no that caught us off guard, but the lady or manager working at the front desk was extremely rude and didn’t care. I'm surprised to see front desk managers like this in the customer service industry. - Food - don’t be deceived by the "continental breakfast" - juices were automatically diluted. The machine added about 75% water to the juice. When I asked them to look into this, it tasted bad—they said this is what the manager approved, and they couldn’t do anything about it. It was like drinking 25% juice and 75% water. Eggs were half-cooked and seemed underdone, bread was stale, and potatoes looked like they were from two days ago. Everything else was terrible; my kids, wife, and I had to drive back to another city and stop somewhere for breakfast. I think the coffee was fresh. Overall, I think the service was horrible, and the food was terrible, but the rooms were decent. I would stay at other places and pay more, since you have to stop somewhere for breakfast. This was my first and last stay there.

The hotel service was amazing! The view wasn't the best but that's ok! The pool was really fun a bit small but kid friendly! 5 stars for me! The hotel even comes with a couch with a pullout bed, and the sheets are in a closet with a extra pillow! Surprisingly the pull out bed was quite comfortable. Definitely recommend for short term or long term trips. The shower was also great! 5 STARS!!! Written by an 11 year old.