Rooms were super clean and beds are comfy. Breakfast was good. Lots of food and drinks to choose from.

I am currently staying here for work, and they are very nice and kind to me. They’ve taken excellent care of me, and the rooms are very clean. When I first arrived, I was worried, but Shawn showed me a room and explained that they just remodeled it. I’m staying here for six months and could choose any hotel, but I will continue to stay at the Best Western Plus here in Sugar Land.

We stayed 2 nights at this hotel. It was very clean and you could smell it when you walk in the front door, and your room. The rooms are fresh and the whole hotel is very clean and well kept. The staff is very friendly and helpful

Far not from the road so that noise was not an issue. Breakfast bar was on point. And the pool was in functioning order.

This was a clean place to stay. Beds are clean and comfortable. The staff is friendly and they are attentive. The breakfast is plentiful and of good quality. Good location and perfect for our business stay. ?

Clean rooms. Kind workers. It was difficult finding a hotel close to Richmond without going close to the I 10 craziness. This was located in a quiet area with everything we needed.

My wife and I stayed here in the beginning of April of 2025 for 3 days and nights and my opinion is that the ratings I read which gave this property a 4.4 rating are way too high. I feel this property which used to have good ratings has now been left to be run into the ground. My first impression was that all of the ashtrays in front of the building were crammed with cigarette butts and unable to be used people have been using the flower pots as an ashtray because of this. Inside the hotel I couldn't help but notice the stainless steel on the inside as well as the outside of the elevator was very dirty with greasy fingerprints and the like. It looked like they haven't been wiped down in a long time. P the room did not feel too clean and when I went to use the ice bucket the previous guests trash such as open sugar packets we're left inside. I seriously question whether the blankets and bedspreads have ever been washed. The sink stopper needed to be pushed up and down with your fingers because the lever is broken. The towels were okay and the amenities were satisfactory I like the in room Keurig and the Keurig breakfast blend coffees however our son who stayed in the room next door did not have a coffee maker in his room just the pods. The parking lot was absolutely littered with garbage and look like it hadn't been picked up for some time a Walmart bag stuck to a bush was still there even three days later. We went down at 9:00 for the free omelette breakfast that was promised don't need to find everything was pretty much empty. At night I went downstairs late to smoke a cigar before bed and found the fire door that's supposed to be locked at all times hanging open and when I went back inside found the pool entrance door not latched. All and all I see a hotel in severe need of some updates as well as better cleaning and maintenance. The bed was comfortable.

We woke up to bedbugs in our bed crawling on us! Front counter rep "couldn't process refund" and needed to ask manager to do it. Received a refund on my credit card next morning. Not one word from manager to apologize for the room condition or the fact that we had to leave in the middle of the night and drive 4 hours back to San Antonio. Disgusting! Never again!

Had a great stay here this past weekend. Room was clean, what we needed was readily available, and the breakfast was yummy with lots of options. Hotel is also located in a great area, close to shopping center and highway. Would stay here again!

Rooms were very clean, breakfast was okay, people were nice, but they’re very disorganized. System was down this morning and I had asked to stay another night since the room and location was pretty good. Augustine wrote it down and he’s apparently the night shift guy. Day shift came in (Maria) and called my room and I told them again that had already told night guy that was staying another night. She said would handle it. Cleaning people came 2-3 times knocking on door asking when I was leaving, and then the evening shift girl just walks in my room and then turns around, goes back to the desk and calls me. She said “I need you to explain what’s going on and who you told that was staying another night.” I normally do not like leaving bad reviews but this place would be great if people would learn to communicate with one another. Not a bad place at all but the head doesn’t know what the tail is doing here.